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Contact Us2023-07-17T12:54:28+00:00

Contact Us

Our healthcare solution experts are here to help.

Call, or email anytime and we’ll be in touch by end of the day.

Contact Info

Same Day Service

1.800.523.6014

Frequently asked questions

Search for your Healthcare – Delivery, Warehousing, Analytics, Logistics and Technology answers

General FAQ

Are you insured?2023-03-30T17:38:31+00:00

Yes, we carry commercial liability, automobile liability, cargo / legal, cyber coverage, and umbrella coverage.

Where do you have Operations?2023-03-30T17:39:52+00:00

We have operations in North Carolina, Virginia, Maryland, Pennsylvania, and New Jersey.

Warehousing & Fulfillment FAQ

We operate our own facility but want to outsource operations; can Orbit Healthcare still operate it?2023-08-09T13:12:34+00:00

Of course. We manage customer-owned facilities and Orbit-owned facilities. Regardless of ownership, we take the same focused approach to business requirement development and process definition, both of which are facilitated by best-in-class systems.  

 

How long does it take to pick and deliver an order once placed?2023-03-30T17:52:59+00:00

Each operation is different but in general, if you place an order by 2:00 p.m., you will have it that day. Of course, there are circumstances that might require urgent attention – we have a solution for that as well. 

 

If I use Orbit Healthcare’s warehouse management system, can I still see my inventory?2023-03-30T17:51:41+00:00

Absolutely. Our WMS provides crystal clear visibility into what items you have and how much. Not only that, but the WMS can manage inventory across multiple locations in the same user dashboard. When getting started, Orbit Healthcare can help setup your dashboard and can also setup “subscriptions” so that at key inventory intervals, you receive automated reports.

How do I place orders in Orbit Healthcare’s warehouse management system?2023-03-30T17:50:57+00:00

Orbit Healthcare’s WMS has an easy-to-use portal where customers can log-in to place orders. Depending on your particular needs and circumstances, Orbit Healthcare can integrate with your procurement software so orders and inventory and pass seamlessly from one system to the other.

How long have you been managing warehouse operation for your customers?2023-03-30T17:49:49+00:00

Orbit Healthcare has been managing warehouse operations for our customer since 2003. Each year, we manage thousands of SKUs and ships millions of items for our varied customers.  

How do measure operations performance?2023-03-30T17:46:56+00:00

Our key service levels for warehouse operations are: 

  • Dock-to-Stock Performance 
  • On-Time Shipping Performance 
  • Shipping Accuracy Performance 
  • Cycle Count Accuracy Performance 
What systems do you use to manage warehouse inventory?2023-03-30T17:45:36+00:00

We utilize a cloud based validated warehouse management system synchronized across all of our operating companies.

Medical Courier FAQ

What types of items do your drivers carry?2023-08-09T13:14:14+00:00

Our couriers carry documents, bank deposits, medical supplies, pharmaceuticals, lab specimens, heavy equipment, and more.

Do your Courier Teams operate 24/7?2023-03-30T17:22:59+00:00

Yes, our courier teams operate 24/7 

What training do your couriers receive?2023-03-30T17:23:35+00:00

We ensure that our entire team is trained on the following: 

  • HIPAA / PHI Compliance 
  • Safe transportation of lab specimen 
  • Safe transportation of pharmaceutical 
  • Safe transportation of chemotherapy drugs 
  • Blood borne pathogen & bodily fluid spill management 
What type of equipment do you have in your fleet?2023-03-30T17:26:42+00:00

Our fleet has a wide range of equipment including passenger vehicles, mini-vans, cargo vans, and box trucks. 

About Orbit HEalthcare

We understand that at the end of the healthcare supply chain is a patient. As an extension of your healthcare network, Orbit is dedicated to delivering you the best quality of service so you can deliver the best quality of care.

Contact Info

14190 Washington HWY, Ashland, VA 23005

Phone: 1.866.534.6744

Web: https://orbit-hcl.com